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SMS / QSHE Standards Training Certificate

Root Cause Analysis

Who Should Attend

  • Safety and quality managers;
  • Operations supervisors and personnel;
  • Occurrence investigators;
  • Practicing cargo agents;
  • Freight forwarders;
  • Cargo Claim officers;
  • Shipping officers;
  • Shipping Industry starters;
  • cargo consolidators.

Course Objectives

  •       Use a structured approach to identifying and defining the problem, determining the root cause through analysis and defining an appropriate solution;

  •       Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause;

  •       Understand the importance and approaches to verifying a root cause;

  •       Identify, evaluate and develop solutions that address the root cause of the problem.

What will you gain?

  • Describe the principles of root cause analysis;
  • Explain the objectives of root cause analysis as a procedure to find and evaluate the causes of problems;
  • Summarize the root cause requirements;
  • Describe the problem solving process;
  • Use problem cause data collection tools;
  • Apply root cause analysis tools.

Course Content

  •        What is Root Cause?

  •        Why Root Cause Analysis is a critical element;

  •        Links with Incident Investigation and Deficiency Handling;

  •        Documentation of Root Cause in a Non Conformity;

  •        Detailed Presentation a Root Cause Analysis System and Root Cause Chart…


Mr. Fisher OFAI: Senior Standard and Conformance- Maritime Safety Authority of Fiji.

 I am very satisfied with the course; it suits my expectations and will surely contribute a lot to my Professional growth.”

Mr. Haniff Muhammad: Safety Officer, Singapore.

“My tutor was very helpful and got back to me quickly. He offered good advice and great support. If I had any questions she had no trouble answering them efficiently, giving me the information and advice I needed. I learned a lot from the course and would definitely recommend the course to anyone wanting to gain some experience and knowledge in events and wedding planning.”

Mr. Davis DONALD: Port Security Specialist -U.S. Coast Guard.

This course was well organized & the tutor was very helpful and knowledgeable on the subject.

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